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Frequently Asked Questions

WE CAN ANSWER ALL YOUR QUESTIONS

Management
Rentals
Payment

Property Management:

How can I reserve my property for personal use and what is the notice period?
Absolutely. Your villa remains your private sanctuary. Through your Owner Portal, you can view availability and block your personal dates in real-time. We simply ask for a 7-day notice to allow our team to perform a 'homecoming preparation ensuring professional cleaning, fresh linens, and a full inventory check so that your arrival is as seamless as that of a five-star guest
How does Atlas Management optimize my property’s occupancy and financial performance?
At Atlas Management, we treat your villa as a high performing financial asset. While market conditions preclude absolute guarantees, we bridge the gap through predictive analytics and AI-driven dynamic pricing. By synchronizing global multi-channel distribution with uncompromising hospitality standards, we don't just fill your calendar,we optimize your yield. Our mission is to ensure your property consistently captures its maximum market potential, turning guest satisfaction into sustainable, premium revenue.
How do you guarantee that my property remains in pristine condition and meets luxury standards?
Quality control is digitized and rigorous at Atlas Management. We utilize advanced PMS integrated protocols where every cleaning and maintenance task is logged via mandatory photo and video verification. From detailed inventory audits during check-in/check-out to automated preventive maintenance alerts, we provide a transparent, 360 degree view of your property’s condition, ensuring it remains in 'showroom' state for every guest.
How does Atlas Management handle 24/7 emergency support and technical assistance?
At Atlas Management, we operate with a 'zero-delay' protocol. Our dedicated emergency team is available 24/7 to handle any unforeseen issues. We maintain a priority network of vetted, high-end contractors (electricians, plumbers, pool experts) who are on permanent standby. Whether it's a minor repair or a critical system failure, we intervene immediately to protect your guests' experience and your property's integrity.
What tools are provided to track my villa’s real-time bookings and financial analytics

We believe in complete transparency. As an Atlas owner, you receive personal credentials to our Integrated Owner Portal, a secure digital dashboard providing 24/7 visibility into your asset:

  • Live Booking Calendar: Real-time synchronization across all platforms (Airbnb, Booking.com, and direct).
  • Financial Performance: Instant access to revenue data, occupancy rates, and nightly rate optimization.
  • Automated Reporting: Download detailed monthly statements and original expense invoices in one click.

* With our PMS-integrated technology, you stay fully informed and in control of your property’s performance from anywhere in the world.

Rentals & Guest Services:

What premium amenities and hospitality services are included in the nightly rate?
Every stay is curated for comfort. Our standard rates typically include professional housekeeping, premium linens, and essential guest amenities. To ensure a seamless experience, 24/7 guest support and on-site maintenance coordination are also integrated. Please note that specific inclusions, such as complimentary breakfast or private airport transfers, may vary by villa all details are clearly outlined at the time of booking for total transparency.
Which bespoke add on services (Private Chef, Transfers, Wellness) can be arranged during my stay?
Beyond premium accommodation, we offer an exclusive range of lifestyle services to enhance your stay. Whether you desire a private boat excursion around the archipelago, a restorative massage by the pool, or a dedicated driver for your island explorations, our team handles all arrangements. We provide access to a vetted network of top-tier providers, ensuring every additional service meets our uncompromising standards of quality.
What is your policy regarding early arrivals and late departures?
Our standard check-in is at 3:00 PM and check-out is at 11:00 AM. We understand that travel schedules vary, and we are happy to offer flexibility on a case-by-case basis. While this depends on our booking calendar and the time required to prepare the villa to our 'Atlas Standards,' please inform us of your needs in advance, and we will do our utmost to accommodate you
Does Atlas Management provide a dedicated concierge service for personalized experiences?
Absolutely. At Atlas Management, we believe your stay should be as effortless as it is extraordinary. Our Dedicated Concierge Team is at your disposal to curate every aspect of your island experience from securing tables at Samui’s most sought-after restaurants to organizing private yacht charters and bespoke island excursions. We handle the details, so you can focus on the memories.
What are the terms and conditions regarding booking cancellations and modifications?
Our policies are designed to balance guest flexibility with the commitment required for exclusive villa rentals. Each property features its own dedicated policy, typically ranging from moderate to strict, depending on the season and the estate's requirements. We recommend that guests review the specific 'Cancellation & Refund' section of their chosen villa or contact our team for personalized guidance on the best rate for their travel plans.

Payments & Contracts:

What is the schedule and method for monthly rental income payouts?
We ensure a streamlined and predictable payout process. Your net rental income is transferred monthly via bank transfer, typically between the 10th and 15th of each month for the previous month's activity. Each payment is accompanied by a detailed Monthly Statement, providing a transparent breakdown of revenue, platform fees, and operational expenses, all accessible 24/7 via your Owner Portal.
Which secure payment methods and platforms are supported for reservations?
To ensure maximum security and convenience, we utilize Stripe, a world-leading encrypted payment infrastructure. We accept all major credit cards (Visa, Mastercard, American Express), as well as international bank transfers. Our integration with Stripe guarantees that your financial data is protected by the highest industry standards while providing a seamless, one-click booking experience
What is the standard duration of the management partnership at Atlas Management?
To ensure the successful positioning of your villa and to optimize its financial yield, we work on a standard 12-month initial term. This duration allows our team to implement a full seasonal pricing strategy, build a strong guest review profile, and achieve the property's maximum market potential. Our goal is to build a sustainable, high-performing partnership that delivers consistent results year after year.
Beyond the management commission, are there any hidden costs or additional service fees?
None. Our business model is built on transparency and trust. All fees are clearly detailed in our Property Management Agreement. Beyond our fixed commission, the only additional expenses are those directly related to the upkeep of your villa (maintenance/cleaning), for which we maintain a pre-approved budget threshold. No surprises, just professional management focused on your ROI.
What is the process for managing utility billing and recurring maintenance expenses?
Our management is designed for total peace of mind. To optimize your ROI, we implement a fair-usage policy where electricity and water are typically charged to guests based on consumption (plus 7% VAT). Recurring costs like high-speed internet are settled by the owner. For maximum simplicity, these and any routine maintenance costs are deducted from your monthly rental income. We operate on a win-win philosophy: we rigorously monitor expenses to keep operational costs at their absolute minimum, ensuring every dollar saved is a dollar added to your net profit.